L'Eree Bay Hotel

Visit Guernsey and explore everything this beautiful island has to offer from a base in the best location.

Terms and Conditions

GENERAL

You and the hotel agree on the terms of the room rental. Kestrel Resorts Limited, Trading as The L’Eree Bay Hotel (below referred to as "LBH" or "the hotel") and with which you enter into an agreement with is shown on the booking confirmation. Unless any special agreements have been made, the following rules apply. Separate rules apply for conferences and group bookings.

BOOKING AND CONFIRMATION

A booking is binding once it has been confirmed and you have received a booking reference. This may be given verbally, in writing or through the booking system. When making a booking, you are required to state your name, address, arrival and departure time and method of payment. To book a room at LBH, you must be at least 18 years. If you book the room for a minor you are liable regardless of whether you stay with the minor in the room or not. 

For security reason we only allow our staff members and checked-in guests in our hotel rooms and other reserved premises.

ARRIVAL AND DEPARTURE

Times for arrival and departure vary depending on the booking and rate at which you made your booking.

CANCELLATION AND NO ARRIVAL

Unless otherwise agreed at the time of booking, cancellations can be made up to 30 days before the day of arrival. If you fail to arrive without cancelling in advance or if you cancel within 30 days of your arrival date you may be charged the entire cost of your stay, at the managements discretion. If the hotel has incurred costs specifically related to your booking, you must also reimburse these.

EARLY DEPARTURE AND OPEN-ENDED STAYS

If you have booked for a particular time period but depart earlier, it may result in a price adjustment. Contact the hotel to notify your departure. If you stay at the hotel for an open-ended period and extend your stay by one night at a time, you should notify the hotel of your departure by 6 pm the day before. Otherwise, you will be charged for an extra night. If the hotel can no longer keep the room available for you, you are entitled to be informed of this fact by 6 pm the day before departure is required.

THE HOTEL'S OBLIGATIONS AND YOUR OWN REQUIREMENTS

If the hotel cannot give you a room as agreed, you are entitled, at no extra cost, to an equivalent or better room in the hotel or at a hotel of an equivalent standard. Specify your requirements at the time of booking to be sure that the hotel is properly prepared. If you wish to bring a pet with you, please make this clear at the time of booking.

PAYMENT

Payment in advance is required for certain room rates. The amount paid will be deducted from the final bill. If you cancel the room after the cancellation deadline, the hotel is entitled to retain the booking fee/advance payment. In general, the hotel bill must be paid on receipt, usually on arrival at the hotel. Our hotel accepts the most common credit/debit cards. However, the hotel is not obliged to accept credit/debit cards, cheques, vouchers or foreign currency unless the hotel has volunteered to do so.

STORAGE OF VALUABLES AND LUGGAGE AND VALUABLES IN THE ROOM OR IN THE LUGGAGE STORAGE

The hotel can store your luggage in a locked luggage storage. Do not leave valuables or luggage unattended in the lobby upon checking in or checking out, at breakfast or when you are waiting for a taxi. Due to security reasons, the hotel is not obliged to store property of high value or property that could endanger the safety for hotel staff or guests. The hotel has no strict responsibility for property that you keep in your hotel room or in the luggage storage.

YOUR OWN SAFETY

Always note where the emergency exits, alarm buttons and fire extinguishers are located. Check the information on the back of your hotel room door.

PROCESSING OF PERSONAL DATA

The L’Eree Bay Hotel processes personal data regarding people who use our services and products. Kestrel Resorts Limited and the hotel that you booked an overnight stay are both controllers of personal data related to your booking. Such processing of personal data will be done in accordance with the LBH Privacy Policy. Please review our Privacy Policy to understand how LBH processes your personal data for the purpose of administrating your booking, as well as your rights connected to such processing.